Can I get the same price in the store as online?
No! Although it will be the store managers decision to match the price or not, officially Internet sales do not require the same service level as in-store hence the cheaper price.
Need help or advice to decide between cameras?
You can email us or phone 02 9299 6745 during business hours for further help.
Can I use direct deposit?
YES! Just choose Direct Deposit in the checkout-shopping cart.
Can I have my camera delivered or can I pick it up?
YES! Either you can choose to pick it up or we deliver anywhere in Australia.
Where do you deliver?
We ship to all areas within Australia.
Delivery timeframe
We normally deliver stock with 2-3 working days from receipt of order. If for any reason we are unable to supply your order we will contact you to arrange a refund or replacement product.
How much will delivery cost me?
Flat Rate $15.40 on orders this includes insurance. Flat Rate Shipping is up to 5 KG, for anything over this weight we will inform you of the extra cost before shipping.
Are my goods insured?
YES! Your order is fully insured against loss or damage.
Do you have a bricks and mortar camera shop?
YES! You can visit our Fotoriesel 364 Kent St Sydney, Australia. 02 9299 6745
Is my camera covered by warranty?
YES! All our cameras have a genuine Australian back to base 12-month warranty with the camera manufacturer (e.g. Canon, Sony, Panasonic etc).
Do you have extended warranties?
YES! Extended warranties are available.
I'm looking for a particular product/digital camera but cannot find it on your web site?
If you cannot find what you are looking for then give us a call on 02 9299 6745, e-mail us at: sales@fotoriesel.com and tell us what you're looking for and we will give you a quote.
Do you Price match?
No, we do not. If someone has a cheaper price than our website then it is possibly from the grey market
Currency
All currency on the site will be displayed and processed in Australian dollars.
Security
All on-line credit card processing will use 128bit secure socket layer (SSL) encryption.
Any charges for using my credit card?
Only Amex cards incur a 2% surcharge.
What is your returns policy?
Please see shipping and returns
Do you repair cameras?
YES! Call the store for details 02 9299 6745
Return Policy:
Please choose carefully. Under consumer laws we are not obliged to refund good goods for ‘change of mind’ purchase. However our goal is your satisfaction, if you are unhappy with your purchase please contact our sales department.
Rules:
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Foto Riesel is not responsible for personal data or items left in returned merchandise.
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
No Return/Exchange On:
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
Computers, Software and Hardware once unwrapped
Special Order items
Underwater equipment that has been submerged
Privacy policy and disclosure statement
Foto Riesel respects your privacy and is committed to protecting your personal information. Foto Riesel does not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law. Foto Riesel has created this Privacy Policy in order to demonstrate its firm commitment to privacy and to comply with the Privacy Act 1988 and the National Privacy Principles. Our policy for the management of personal information is set out in this document.
Collection of your personal information and disclosure
Personal information about you is used strictly for limited purposes. From time to time, Foto Riesel collects information about you such as your name, server address, domain name, contact details, occupation, title, the date and time of your visit and the information downloaded concerning the matters on which you seek our services. Foto Riesel collects this information when you give it to us directly, when you use our services or when you visit our website. These are the purposes for which it was given to us, for related purposes where you would reasonably expect us to use it, for our own internal and marketing purposes, with your consent and for the following other purposes:
selling, promoting and provision of products and services requested by you;
registering and handling of product warranties;
providing you with information that you request (by post, telephone or email);
sending you additional information on our products and services that we think may be of interest to you (if by email, only where appropriate or where you have opted in);
sending you information on products and services of our select business partners that we think may be of interest to you (if by email, only where appropriate or where you have opted in).
Foto Riesel may use your contact details to send you information about us, including information about our services. If at any time you decide you do not want to receive or continue to receive additional information from us, you can contact us as detailed below or use the unsubscribe function either when you supply your personal information to Foto Riesel via this website or when you receive additional information from us. If you do not wish to provide Foto Riesel with personal information, Foto Riesel will be unable to properly provide you with the products, services, information and/or warranty that you require.
Use or disclosure of your personal information
In addition, Foto Riesel may, from time to time, select and send you information on the products and services of our business partners that Foto Riesel thinks may be of interest to you. Each time such information is sent to you, you will have the opportunity to unsubscribe. It is your own choice whether or not you decide to disclose any personal information to Foto Riesel's business partners. Foto Riesel will not disclose or share any personal information with its business partners unless you give Foto Riesel your specific permission to do so. Foto Riesel may, however, develop general reports incorporating some personal information in a de-personalised format for use by our business partners.
Cookies
Foto Riesel may collect identifiable information from visits to our website to help us provide better customer service through the use of various technologies, including "cookies". A cookie is a piece of data that a website can send to your browser which may then be stored on your computer as a tag that identifies your computer and /or the computer user. Such technologies enable Foto Riesel to measure and analyse, for example, visitor activity on the website, visits to web pages and the domains from which people visit. This information assists Foto Riesel in understanding trends and patterns and helps to serve you better when you return to the website or when a new product or service becomes available. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you turn off cookies, there may be some features and pages of Foto Riesel's site that will not display properly to you. You can find out about cookies at the following websites:
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.html
Netscape Navigator: http://www.netscape.com/legal_notices/cookies.html
Security
Other than described above, Foto Riesel will not use, sell or disclose your personal information without your consent. Foto Riesel endeavours to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. Your information is stored in secure servers that are protected in secure facilities. However Foto Riesel is not responsible for events arising from unauthorised access to your personal information.
Foto Riesel may, from time to time, engage third party contractors to carry out work for Foto Riesel. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by Foto Riesel to the contractor.
